Will someone from HushHush contact me after I made a purchase?
When ordering, an email will be sent to you with an order confirmation after the order is completed.
We will contact you if there is a delay in shipping your order.
We will contact you if payment has not been received within 3 working days
No further emails will be sent unless the parcel is returned to us due to address unknown, or a problem occurred during processing the order.
How long will it take for my order to reach me?
At HushHush if you can add an item to your cart and purchase it, then it means it’s in stock! Therefore, all orders received are dispatched on the same day or the following day depending on the time the order is placed. This means your order would be received the within a 1-3 day period.
We have dedicated warehouse staff who are waiting to pack the order the moment it’s placed. The only exception to this is weekends and public statutory holidays when the order will be packed and shipped on the next working day.
Please note that we use a tracked delivery service for your protection.
How do I make a payment?
Transfer total amount to:
Account Name: HUSHHUSH.CO.NZ LIMITED
Account Number: 03-0490-0021938-000
Your order will be immediately dispatched upon receipt of funds.
All prices is in New Zealand Dollars NZD
Can my parcel be put in particular place at my request by the courier?
Yes. Just enter any special instructions in the ‘Special Delivery Instructions’ box when placing your order. We will hand write this in bold black text on the parcel for the courier’s attention.
However, in this case, the risk and responsibility for loss of the parcel have to be accepted by you.
In all honesty, we get very few lost parcels (about 1 in 1000) so this is not something to worry about.
Just remember that the size of the parcel can be bigger than you imagine because we wrap all items in bubble wrap before placing them in the post bags.
Therefore, the item may not be able to fit in your letterbox.
What happens if I am not the address when the parcel is delivered?
A calling card will be left which tells you where the parcel can be collected from (normally your closest delivery branch).
When you collect the parcel, there is nothing to indicate it is from Hushhush.co.nz.
What is the age of consent to buy sex toys?
You have to be 18 or older to place an order at Hushhush.co.nz.
Where is Hushhush.co.nz located?
We are a proud New Zealand owned E-commerce, online shopping store.
The Hushhush warehouse is based in Whakatane, New Zealand.
How do I contact Hushhush?
Contact us by email at firstname.lastname@example.org
Hush Hush LTD
18b Natana Place
Our Returns Postal Address:
Hush Hush LTD Returns
18b Natana Place
Can I ask to have the parcel sent to my local post office and collect it from there?
Yes. Write this in the special instructions, and enter your real address as the delivery address.
Or you could enter the address of your local post office and have us send it directly there. When entering the address write ‘FOR COLLECTION BY xxxx’ with your name indicated.
What will the package look like when it’s delivered?
Your parcel will arrive in a non-see through, waterproof, delivery bag. It will include the exact address you enter in the shopping cart. Any special instructions you indicate such as ‘leave at front door’ will be written by hand in bold black writing on the front of the parcel.
The return address will just be 18b Natana Place Whakatane with no indication that it is from HushHush.
The products you order will be wrapped in bubble wrap for protection. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains adult products.
Is it possible to get a refund on any items?
Return Policies & Procedures
Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on sex toys.
For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders and postage costs for returned Items will be at customers cost. Where the return relates to a faulty item, the replacement product will be sent out to you, within 5 working days from the date we receive the faulty product.
Our Returns Postal Address
Please return your product to:
Hush Hush LTD Returns
18b Natana Place
When returning your product, please make sure you provide the following details:
– Your full name
– Your order number
– Reason why you are returning the product
– Your instructions informing us how you would like the issue resolved.
– Include the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
If returning an intimate item, please make sure it is clean, failure to do so may void replacement.
Before Returning Your Adult Toy:
Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows?
– Make sure you are using the correct batteries
– Make sure the batteries have been inserted correctly
– Try new batteries
– Make sure battery connectors are not wet or have moisture
If all else fails, please return the product to the above-mentioned address.
How much is shipping?
Just $7.95 shipping per order for nationwide.
Do I need to register an account with you when I purchase something like other online stores?
No, however, if you choose to, you won’t have to re-enter your details when you purchase again.